Intensive
Housing
Management
Supporting People. Sustaining Tenancies. Creating Stability.
At Living Concepts, we provide tailored Intensive Housing Management (IHM) services for both Supported Housing schemes and properties in the Private Rented Sector (PRS), ensuring that residents receive the practical help they need to maintain their tenancy – and thrive within it.
Our IHM services go beyond routine property management. We work closely with landlords, housing providers, institutional landlords, and local authorities to deliver a structured, compliant and person-focused approach that strengthens tenancy sustainability and reduces voids.
WHAT WE DO
We support residents to live safely and independently by helping them to manage the day-to-day responsibilities of their tenancy.
Our teams are trained to recognise vulnerabilities, respond swiftly to issues, and signpost individuals to the right external services when needed.
Examples of what we provide under Intensive Housing Management:
- Regular property inspections and welfare checks
- Coordinating repairs and maintenance with landlords
- Managing rent accounts and resolving arrears
- Liaising with support workers and care teams
- Risk assessments and safeguarding observations
- Setting up utilities, furnishing support, and assisting with tenancy
paperwork - Conflict resolution and neighbour mediation
- Out-of-hours support where needed
For Landlords & Providers
Our IHM service provides peace of mind for landlords, housing providers, and institutional landlords. We act as your on-the-ground partner – keeping properties in good order, residents engaged, and compliance upheld.
Whether you’re operating under an Exempt Accommodation model, leasing to a charity, managing large-scale portfolios, or housing vulnerable residents through the PRS, Living Concepts ensures the right level of oversight is in place.