For many individuals and families facing crisis, a dog or cat is not just a pet—it’s a source of emotional support, a companion through trauma, and a deeply loved member of the family. Not all our properties allow pets, and even in ones that do, our team do regular spot-check and inspections to avoid issues such as breeding and damages to the property.
We’ve seen first-hand how a wagging tail or quiet cuddle can bring peace and comfort during someone’s darkest moments.
However, as landlords and service providers, we also face challenges when it comes to accommodating dogs in our properties. Damages in general are not just costly to repair, but they can also delay the readiness of the accommodation for the next person in need, especially in an environment where time and availability are critical.
We don’t raise these issues to assign blame. Most of the time, these animals are acting out due to anxiety, change in routine, or lack of structure—all of which are often side effects of the difficult circumstances their owners are facing. But it does highlight the delicate balance we must maintain between empathy and practicality.
At the heart of this challenge is our shared goal: to create safe, welcoming, and supportive spaces for everyone who walks through our doors—two-legged or four.
To our community—thank you for your continued support and understanding as we navigate this evolving landscape. We welcome your input, your stories, and your ideas. After all, we’re in this together—and that includes the dogs and cats too.